MG-01 · Customer service and requests

Is the front door keeping its promises?

One request record across every channel. The measures that matter come first: resolved at first contact, acknowledged and resolved on time, and what people say afterwards. Activity comes last.

Resolved at first contact

50%

of requests through intake

Acknowledged on time

100%

within the type's standard

Resolved on time

100%

of closed requests

Satisfaction

4.5

2 rated, out of 5

Open past standard

1

chased by the routing agent

Waiting on a person

Held by a guardrail; nothing executes until an officer signs.

  • SR-2026-40102: complaint about an officer's conduct

    GL-CS-01 · TEAM_LEADER

    HIGHOpen

Channels

One record whichever door the person used

ChannelRequestsShare
Phone433%
Web325%
Email325%
Counter18%
Social18%

Activity, reported last

Means, not ends.

Requests

12

10 open

Untriaged

8

run intake

Evidence chain

Intact

5 events

Engine

deterministic

deterministic when no credential is set

  • SR-2026-40102 received on phone

    cs-intake

    HELDSteps