Monitor

Requests

Every request from every channel, with its service standard. Intake identifies with consent, classifies and acknowledges; the resolution agent closes what it can; the routing agent passes on the rest and chases it.

AllOpenRoutedHeld

Queue

RefChannelRequestTypePriorityStandardStatus
SR-2026-40322EMAIL

Your permits team never called back

Tom Nguyen · 13 Sept, 05:51 am

untriagedSTANDARDRECEIVED
SR-2026-40321PHONE

What are the opening hours of the Newport service centre

Anon · 13 Sept, 05:45 am

untriagedSTANDARDRECEIVED
SR-2026-40320WEB

Copy of my rates certificate

Jordan Blake · 13 Sept, 05:39 am

untriagedSTANDARDRECEIVED
SR-2026-40319EMAIL

Request for documents about my licence application

Sam Kelleher · 13 Sept, 05:33 am

untriagedSTANDARDRECEIVED
SR-2026-40318SOCIAL

Pothole on Quarry Lane near the school crossing

@ridgeway_res · 13 Sept, 05:21 am

untriagedSTANDARDRECEIVED
SR-2026-40317PHONE

Where is my grant application up to

Priya Chandra · 13 Sept, 05:09 am

untriagedSTANDARDRECEIVED
SR-2026-40316WEB

Cannot pay the rates notice this quarter

Aisha Rahman · 13 Sept, 04:57 am

untriagedSTANDARDRECEIVED
SR-2026-40315EMAIL

Bin not collected again on Quarry Lane

Grace Okonjo · 13 Sept, 04:51 am

untriagedSTANDARDRECEIVED
SR-2026-40102PHONE

Complaint about an inspector's conduct during a visit

Bill Harding · 13 Sept, 03:03 am

Complaint about an officer's conductSTANDARDON TIME

9 Oct, 06:00 am

HELD
SR-2026-40198WEB

Change of address across services

Tom Nguyen · 12 Sept, 05:03 am

Change of addressSTANDARDMET

14 Sept, 07:00 am

RESOLVED FIRST CONTACT
SR-2026-40211PHONE

Missed waste collection, Ashgrove

Priya Chandra · 12 Sept, 04:03 am

Missed collectionSTANDARDMET

15 Sept, 07:00 am

RESOLVED FIRST CONTACT
SR-2026-39960COUNTER

Request to expedite permit P-2026-3381 variation

Tom Nguyen · 9 Sept, 06:03 am

Expedite a permitSTANDARDBREACHED

11 Sept, 06:46 am · chased 1

ROUTED

Log a request for someone

Phone, counter or post, keyed by an officer