The person's view

Claim a payment or concession

Tell us which payment, what you earn, and anything we should know. With your consent we use information the government already holds so you do not have to prove what we already know. You get a decision with reasons, and you can ask for it to be reviewed.

Using information we already hold

With your consent we check your income from tax and employer reporting and your concession card status so you do not have to send evidence. We tell you which information we used and where it came from. You can withdraw consent at any time.