Built to
The standards behind licensing and permits
Regulator best-practice principles, natural justice before adverse action, discretion exercised by a person, statutory clocks, ask once, fit-and-proper tests within the instrument, automatic mutual recognition, public registers and cost recovery, with where each shows up.
| Standard | Source | Requirement | Where it shows up here |
|---|---|---|---|
| Regulator best practice | Productivity Commission regulator best-practice principles (AU); UK Regulators' Code; OECD regulatory policy | Risk-based, proportionate, consistent, transparent; the same rules applied to every applicant; decisions timely and explained. | Criteria published on each licence type and tested the same way for every application with the provision and the fact cited (GL-LC-04); risk class per type sets what may issue under delegation. |
| Natural justice before adverse action | Administrative law; show-cause provisions in licensing Acts | Notice of the proposed decision and the grounds, a chance to respond, a decision by a person with reasons and review rights. | Refusals, suspensions and revocations: the agent drafts the grounds and issues show cause; the delegated officer cannot decide while the period is open without a response (GL-LC-01). |
| Discretion exercised by a person | Licensing Acts (conditions provisions); administrative law on relevance and certainty of conditions | Conditions must be lawful, relevant and certain; discretion beyond the published standard set is exercised by the delegate. | Standard conditions applied by the agent; any non-standard condition is drafted with its precedent and decided by the delegate (GL-LC-02). |
| Statutory timeframes and deemed approval | Statutory decision periods in planning, food, liquor and occupational licensing Acts | Decide within the period; where deemed approval applies, never let it operate by accident. | Every application carries its statutory due date; ask-once pauses the clock only where the Act allows (GL-LC-03); applications near deemed approval are escalated (GL-LC-07). |
| Ask once and tell us once | Digital Service Standard (AU); GDS Service Standard (UK); Once-Only principle (EU) | Ask for missing information once, in one list; use what government already holds. | One information request per application; monitoring data from MG-07 and fee status from MG-04 verify renewals without asking the licensee. |
| Fit-and-proper tests | Liquor, security, transport and occupational licensing Acts; privacy law | Only the checks the instrument authorises, with consent, against a stated threshold, with the result on the record. | Consent on the licensee record; the check and its threshold in the assessment record (GL-LC-05). |
| Automatic mutual recognition | Mutual Recognition Act and the automatic mutual recognition scheme for occupational licences (AU); EU professional qualifications directive | A current licence in a recognised class from another jurisdiction is recognised on notification, subject to local conditions. | Mutual-recognition applications are recognised automatically where the interstate licence is current, with local standard conditions applied (GL-LC-09). |
| Public registers | Licensing Acts' register provisions; open government policy | A public register of licences, conditions and status, kept current. | Every issue, condition, suspension, revocation and expiry updates the register when decided (GL-LC-08); `/licence-register` is public. |
| Cost recovery | Australian Government Charging Framework; state cost-recovery guidelines | Fees set to recover the efficient cost of the regulatory activity, published and applied consistently. | Fee per licence type as configuration; fee status flows from MG-04 into renewals and triggers. |
| Accessibility and plain language | WCAG 2.2 AA; ISO 24495-1 | Every screen usable with assistive technology; notices a licensee can understand. | Interfaces designed against WCAG 2.2 AA with conformance evidenced per deployment; notices written plainly. |