Department of Communities and Services

MG-01 Customer service

Overview Requests Decisions1 People Knowledge Standards Governance Evidence

MG-02 Grants

Overview Applications Agreements Decisions Capability model Standards and parity Governance Evidence

MG-03 Payments

Overview Claims Recipients Changes and debts Hardship Payment runs Decisions Standards Governance Evidence

MG-04 Revenue

Overview Assessments Receipts and plans Hardship and recovery Objections and write-offs Decisions Standards Governance Evidence

MG-05 Licensing

Overview Applications Licences and register Renewals and compliance Decisions Standards Governance Evidence

The public's view

Lodge a request Track a request Apply for a grant Grant portal Claim a payment My payments My rates and fines Public licence register My licences

Services

MG-01 Customer service and requests MG-02 Grants management MG-03 Payments and entitlements MG-04 Revenue, rates and debt MG-05 Licensing and permits MG-07 Regulation management All twenty-one

Engine

Deterministic (offline)

The rule

No decision with legal effect is taken by an agent. Agents prepare; a named officer decides.

The person's view

My rates, charges and fines

What you owe and why, every notice with its basis, and what you can do: pay, set up a plan in minutes, apply for hardship, or object within the window.

Your ratepayer reference