Who decides what

GL-AL-01 An agent never reverses a communicated decision

When an amendment changes the outcome of a matter already communicated, the re-test surfaces it and a delegated officer re-decides with reasons.

GL-AL-02 An agent never resolves an ambiguity in the law

A conflict or ambiguity between provisions is referred to legal with the provisions and the question; nothing decides under either until it is resolved.

GL-AL-03 Every delegation enforced at the point of decision

Every decision with legal effect checks the delegation register and any limit in code, and every attempt is logged, allowed or refused.

GL-AL-04 Every encoded rule carries its source

A rule names the instrument, the provision, the version and the gazette or compilation it came from.

GL-AL-05 Amendments applied on the day, never by accident

A gazettal is detected from the register feed, recorded with its commencement date, re-tested against every open matter, and applied from commencement.

GL-AL-06 Every decision traceable to a clause

Every decision across the platform cites the provision it was made under and that provision resolves to an encoded rule.

GL-AL-07 No retrospectivity by default

An amendment applies to matters decided after its commencement unless the instrument says otherwise; earlier matters are re-decided only where it does.

GL-CE-01 A media statement is a public commitment

Nothing goes to the media on the department's or minister's behalf until the communications director or the minister approves it; the delegation is checked in code.

GL-CE-02 Campaigns are approved by the executive

Public money and reputation: the executive approves every campaign; over $250,000 the chief executive's certification against the campaign principles is recorded first.

GL-CE-03 Nothing publishes with an accessibility blocker

Missing alt text, broken heading structure, links that do not say where they go, or a reading grade above 12 block publication until fixed.

GL-CE-04 Statutory notices on the Act's cadence

Every notice an Act requires is created from the service's record with its provision, due date and period, published by the due date, and flagged if late.

GL-CE-05 Every submission registered and protected

Every submission is registered, acknowledged and classified; personal information is redacted before any publication; nothing is published without the submitter's consent.

GL-CE-06 The report counts every submission; a person decides what is published

The consultation report is drafted from every submission with counts by position and theme, form letters shown as campaigns; the accountable officer decides what is published.

GL-CE-07 The AI transparency statement is generated from the register

The register is built from the platform's own agents, runs, holds and guardrails; the statement is regenerated when the register changes and published by the accountable officer.

GL-CE-08 Brand and plain language

One organisation name, dates written out, plain words, short sentences and active voice; advisory notes travel with the content.

GL-CE-09 A mention is triaged, a response is signed

Media mentions are triaged as they arrive; a statement drafted in response is built from the record and never goes out unsigned.

GL-CM-01 Determinations with legal effect are a delegated officer's

The agent prepares; a person with the delegation decides, with reasons and review rights.

GL-CM-02 Vulnerability: the agent stops

Every case is screened for vulnerability indicators from its text and from every other service's flags. On detection the agent stops and a support officer takes over before anything else happens.

GL-CM-03 The officer pack does not pre-decide

The pack sets out the facts, the provisions, every lawful option with its provision and the evidence for each; it recommends nothing.

GL-CM-04 Review by a different officer

An internal review is decided by an officer other than the original decision-maker, with the original decision, the evidence relied on and the provisions in front of them.

GL-CM-05 History assembled once, with its source

The person's history is assembled from every service at intake and each item names where it came from.

GL-CM-06 Clocks visible

Every case carries its service standard and any statutory date; cases approaching a date are escalated.

GL-CM-07 Reasons and review rights on every determination

No determination leaves without reasons that cite the provision and a statement of how to seek review.

GL-CM-08 Overturned reviews feed back to the rules

Every review that varies or sets aside a decision records what the rules should learn and raises it with the rules owner.

GL-CM-09 The person sees the file

Every event on the case is visible to the person unless the law requires otherwise, and the exceptions are recorded.

GL-CS-01 Conduct complaints are never answered by an agent

A complaint about a named officer's conduct is held for the team leader with the pack assembled and nothing pre-judged.

GL-CS-02 No disclosure of another person's information

An agent never includes a third party's personal information in a response. Any such request is held for the privacy officer.

GL-CS-03 Consent before identity matching

A person is matched to the registers and their history pulled only after consent for that purpose is recorded on the channel.

GL-CS-04 Vulnerability raises priority and reaches a person

Hardship, safety or accessibility indicators set priority and add a person-to-person contact; the agent does not close these alone.

GL-CS-05 Legal effect is a person's decision

Formal reviews, information-access decisions and anything with legal effect are held for the role holding delegation.

GL-CS-06 Plain language

Every response to a person is drafted in plain sentences; jargon and reference to internal system names is blocked.

GL-EM-01 Public warnings are an authorised officer's

The monitoring agent drafts a warning at the level the threshold sets, in Common Alerting Protocol terms; an authorised officer issues, updates or cancels it.

GL-EM-02 Declarations and evacuation orders are the controller's or the minister's

The agent drafts the grounds from the readings; the incident controller directs an evacuation and the minister declares a state of emergency.

GL-EM-03 Recovery payments and grants are a delegated officer's

The recovery agent assesses eligibility against the assistance measures and recommends; a delegated officer decides public money.

GL-EM-04 Every threshold visible, every device's health visible

A warning names the device, the reading and the threshold it crossed. A stale or offline device is shown as such; silence is never read as safety.

GL-EM-05 Situation reports on cadence from live data

The incident agent writes the situation report from the readings, warnings, resources and assets on the cadence set; the controller approves it.

GL-EM-06 Cameras for situational awareness only

Every camera records its purpose, retention and privacy note; images inform the board and the log and identify no one.

GL-EM-07 Provenance on every reading

Every reading carries its device, transport, quality and source. Simulated readings are labelled simulated until a device is paired.

GL-EM-08 Hardship first in recovery

Uninhabitable homes and known hardship go first; assistance is assessed on the damage as reported and verified, never averaged.

GL-EM-09 One incident log, hash-linked

Every reading that mattered, warning, resource move, camera observation and decision is on one log and in the evidence chain.

GL-EM-10 Any country's feeds, one protocol

External alerts arrive as Common Alerting Protocol or GeoJSON from any national weather, flood, fire, earthquake, volcano or tsunami service and are matched to the zones; warnings issued here are exported as CAP for any national aggregator.

GL-FN-01 The budget is the CFO's and the executive's; re-allocations by delegation

The budget agent builds from the program plan; the CFO endorses, the executive approves; re-allocations hold for the CFO to $500,000 and the executive above.

GL-FN-02 No spend without appropriation

A commitment beyond the available appropriation, or against an unapproved budget, is refused in code.

GL-FN-03 Three-way match before payment

Every invoice is matched to its order and receipt within 2% of price, from a valid ABN, once; exceptions are resolved by a person with reasons within delegation; duplicates and invalid ABNs cannot be accepted.

GL-FN-04 Every posting has a source; journals above the threshold are approved

System and agent postings carry the service record they came from and post once; manual journals at or above $50,000 hold for the CFO delegate.

GL-FN-05 The period closes only when the reconciliations balance or are owned

Bank, receivables, payables, grants, payments, assets and programs are reconciled to their source; an unexplained difference keeps the period open.

GL-FN-06 Statements from the postings, certified and signed

Every figure lists the journals it is drawn from; the CFO certifies, then the accountable officer signs; a balance sheet that does not balance cannot be signed.

GL-FN-07 Suppliers paid within terms

Every invoice carries its due date from its terms (20 days by default); a batch records what went past terms.

GL-FN-08 Depreciation from the register

Straight-line depreciation is posted each period from the asset register and reconciled to the ledger.

GL-FN-09 Segregation of duties

The officer who raised an order cannot resolve its invoice exception; the preparer cannot approve their own journal; the certifier is not the signer.

GL-GA-01 Appetite and acceptance are the committee's

The audit and risk committee sets the appetite by category, accepts a risk beyond it only for a period with reasons, and accepts audit findings; agents recommend.

GL-GA-02 Every risk with a signal is watched live

A risk's signal is read from the service that owns the record; likelihood moves the day the signal crosses its threshold and the movement is on the record.

GL-GA-03 Every obligation has a due date and evidence

Obligations carry their source, owner and due date; evidence is read from the owning service or recorded by the owner; overdue obligations are surfaced, never hidden.

GL-GA-04 Audit evidence comes from the record

Every workpaper cites the platform record it read with population, sample and exceptions; no evidence is requested by email.

GL-GA-05 Findings carry a management response and are tracked to closure

A finding is accepted only with a management response, owner and date; it closes only with evidence of the fix.

GL-GA-06 Legal positions and settlements are general counsel's, within limit

Only general counsel decides a position; a settlement above the monetary limit is refused in code.

GL-GA-07 Legal deadlines from the rule, chased before

Every matter carries the rule that sets its deadline; the agent chases before the date, not after.

GL-GA-08 Continuity tested and incidents closed by the accountable executive

Plans are tested against the live platform at least annually; an incident is assessed against its RTO and closed only by the accountable executive with lessons.

GL-GA-09 One register for conflicts and gifts

Interests, gifts and conflicts are declared once and read by every service that needs them; an undeclared conflict a service finds lands on the register.

GL-GR-01 No funding decision by an agent

Awards, declines, variations, terminations, milestone approvals and payments are decided by the role holding delegation. Agents assess and recommend.

GL-GR-02 Assess only against published criteria

Merit is scored against the criteria in the published guidelines, with the evidence for every score cited to the application. No unpublished criterion is used.

GL-GR-03 Probity before scoring

Every assessor is checked against every applicant in the interests register before scoring opens. A detected conflict recuses the assessor until the panel chair resolves it.

GL-GR-04 Payments in arrears against approved milestones

No payment without an approved milestone report. A late report withholds the next payment automatically and escalates.

GL-GR-05 Decisions contrary to the recommendation are recorded and reported

A decision maker who departs from the assessed recommendation records the reasons, and the departure is reported where the rules require.

GL-GR-06 Publish awards

Every award is published within the publication window, with the amount and purpose.

GL-GR-07 Fraud indicators hold

Duplicate entities, related-party patterns, budget anomalies and prior default hold the application for the probity adviser.

GL-LC-01 Refusals, suspensions and revocations are a person's, after show cause

The agent drafts the grounds and issues a show-cause notice; the delegated officer decides after the response or the period.

GL-LC-02 Discretion is exercised by a person

Standard conditions are applied by the agent. A condition outside the published standard set is drafted with its precedent and decided by the delegated officer.

GL-LC-03 Ask once

Missing information is requested once, in one list, with the statutory clock paused only as the instrument allows.

GL-LC-04 The same rules for every applicant

Every application is tested against the published criteria and the assessment record cites the provision and the fact for each test.

GL-LC-05 Fit-and-proper checks with consent and within the instrument

Only the checks the instrument authorises, only with consent, and only the result on the record.

GL-LC-06 Renew within delegation only when every condition is verified

A renewal issues automatically only where monitoring data verifies every condition as met; otherwise it is held with the file.

GL-LC-07 Statutory clocks are visible; deemed approval never happens by accident

Every application shows its statutory due date; an application within five days of deemed approval is escalated to the delegate.

GL-LC-08 The public register is always current

Every issue, condition, suspension, revocation and expiry updates the public register the moment it is decided.

GL-LC-09 Mutual recognition is honoured

A current interstate licence in a recognised class is recognised automatically on notification, subject to the same conditions as a local licence.

GL-MC-01 Every resolution and ministerial decision is the elected authority's

The papers agent assembles and recommends; councillors, the mayor, cabinet or the minister decide, and the decision is recorded against the person who made it.

GL-MC-02 Ministerial replies are signed by the minister or delegate

The correspondence agent drafts with the history and policy attached; the minister or the chief of staff signs; nothing goes out under a minister's name without that.

GL-MC-03 Every reply carries what it rests on

The history from every service and the policy position the reply relies on are attached to the draft and on the record.

GL-MC-04 Deadlines visible and chased

Every item carries its standard and due date; the agent chases before the date passes, not after.

GL-MC-05 Papers from the owning services, on time

Briefs and council papers are assembled from the services that hold the record, every figure sourced, and issued at least three business days before the meeting.

GL-MC-06 Interests checked against every item

Before the papers issue, every agenda item is checked against the interests register; a member with a pecuniary interest is flagged and cannot be recorded as voting on it.

GL-MC-07 The decisions register is public and current

Every resolution and decision goes on the register with its actions, owners and due dates; actions are tracked to done.

GL-MC-08 Cabinet-in-confidence stays so

Sensitivity travels with the brief; confidential and cabinet-in-confidence papers never appear on public pages.

GL-MC-09 Minutes from the record, confirmed by the chair

Minutes are drafted from the recorded attendance, declarations, resolutions and votes; the chair confirms them.

GL-PD-01 Every determination is a person's

The agent assesses and recommends. A delegated planner, or the panel where the thresholds apply, determines every application.

GL-PD-02 Every clause cited

The assessment record cites the clause, the control, the proposal's number and the result for every test, and the report answers every submission.

GL-PD-03 Ask once

Completeness is checked once against the pathway's list; the statutory clock stops only as the Act allows and restarts when the information arrives.

GL-PD-04 Referrals in parallel, deemed concurrence visible

Every referral the scheme requires is sent at lodgement, in parallel, with its due date; a late response is treated as the Act provides and the record says so.

GL-PD-05 Notification honoured

Notification runs for the period the scheme sets; every submission is summarised by issue and answered in the report.

GL-PD-06 Conditions relevant and certain

Standard conditions are drafted by the agent. A condition outside the standard set is drafted with its precedent and imposed only by the delegate; every condition serves a planning purpose and relates to the development.

GL-PD-07 Panel thresholds applied automatically

Cost of works, number of objections, variations to development standards and recommendations contrary to policy route the determination to the panel.

GL-PD-08 Certificates only on evidence

A stage or occupation certificate issues only when every prior stage is evidenced; anything inconsistent is the certifier's.

GL-PD-09 Enforcement after notice, by a person

An inspection finding of unlawful work leads to a notice of intention; the delegated officer decides after the response or the period.

GL-PD-10 Statutory clocks visible

Every application carries its statutory date; deemed refusal is never allowed to operate by accident.

GL-PE-01 Adverse decisions are a person's

Refusals, reductions, cancellations and recovery of overpayments are decided by the delegated officer. Agents assess, calculate and draft; they never decide against a person.

GL-PE-02 Automated favourable determinations under recorded authorisation only

An agent issues a favourable determination only for an entitlement type whose instrument authorises automated decisions, under the recorded authorisation, with the reasons and the provision on the notice.

GL-PE-03 Hardship is never determined by an agent

Advances, urgent payments and recovery pauses are calculated by the agent and decided by a support officer who has spoken to the person.

GL-PE-04 Payment runs are released by a finance delegate

Every cycle is prepared by the agent and released by the finance officer under the proper-use rules.

GL-PE-05 Overpayments from actual data, never averaged

A debt is calculated from the actual income and circumstances for each period, with the data and the arithmetic on the record. Annual income is never averaged across periods. The person is notified and given 28 days to respond before any recovery decision.

GL-PE-06 Held data used only with consent

Data the government already holds is used, and data matching run, only where the person has consented or the law authorises it, and the source is on the record.

GL-PE-07 Every notice carries reasons, the provision and review rights

No determination, variation, overpayment or hardship notice issues without them.

GL-PG-01 Scope, funding and re-baselining are the executive's

The tracking agent surfaces the variance and drafts the re-baseline with its cause; the executive decides. A baseline is never moved by an agent.

GL-PG-02 Publication is the accountable officer's

The reporting agent drafts from the record; the CFO certifies the financial figures; the accountable officer publishes. Nothing is published by an agent.

GL-PG-03 KPIs from live data, never keyed twice

Every indicator is collected from the service that produces it, with its source and the time it was read.

GL-PG-04 Line of sight

Every program links to an outcome and every milestone to a program; the planning agent reports anything that does not.

GL-PG-05 Variance surfaced early, with its cause

Budget burn against schedule, slippage and dependency cascades are flagged the day they cross the threshold, not at the quarterly review.

GL-PG-06 Baselines are immutable

A re-baseline keeps the original; the record shows every baseline and why it changed.

GL-PG-07 Every figure in a report traces to its source

A report is drafted from the record and every figure names the table and the time it was read.

GL-PG-08 Statutory deadlines visible

Each statutory report carries its due date and the report agent starts drafting well before it.

GL-PM-01 Adoption is a government decision

The agents draft, test and route. The minister, the executive or the council adopts a position, with reasons and an instrument reference.

GL-PM-02 Release for consultation is the executive's

A position goes public only when the executive releases it; the question, the period and the evidence go with it.

GL-PM-03 Every position cites its evidence

A version with no evidence attached cannot enter clearance. Each item of evidence names its source and its finding.

GL-PM-04 Impact tested on live cases before clearance

The proposed rule is run against the live caseload of the service it governs; the count, the direction and the distribution go on the version; individuals appear by reference only.

GL-PM-05 Every submission read and answered

Submissions are grouped by theme with counts and positions; the next version records the response to each theme.

GL-PM-06 Versions are immutable

A version, once in consultation or clearance, is never edited; the change goes in a new version with a change note and an author.

GL-PM-07 Clearance by named people in each function

Legal, finance, privacy, equity and executive clearances are recorded against a person with a comment, not by email.

GL-PM-08 Rules as code

Every position carries a machine-readable rule; on adoption the rules owner applies it to the service that runs it and the feedback loop closes.

GL-PM-09 Review dates and legislative change tracked

Every policy in force has a review date; an amended instrument flags every policy that cites it.

GL-PW-01 Merit: the same criteria, every assessment recorded, the delegated manager appoints

Every candidate is scored against the same weighted criteria with the evidence recorded; the ranking is on the record; only the delegated manager appoints.

GL-PW-02 Panel conflicts checked against the register

Every panel member is checked against the interests register for every candidate; a conflict is flagged and must be managed before an appointment.

GL-PW-03 No offer without the clearances the position requires

Working with children, police and licence checks a position requires are verified before an offer issues.

GL-PW-04 Pay from the band; exceptions before the run; nothing released with one open

Pay is set within the award band; superannuation at the guarantee; the payroll agent checks every payslip before the run and the manager cannot release with an unresolved exception.

GL-PW-05 Leave within entitlement, decided by the manager

Leave is checked against the NES balance and notice; the line manager decides; leave beyond the balance cannot be approved.

GL-PW-06 Notifiable incidents: notify immediately, preserve the site, the officer responds

Every incident is triaged for notifiability with the section cited; the regulator is notified before the officer's response; the 24-hour internal standard is measured.

GL-PW-07 Procedural fairness before any conduct outcome

Allegation in writing, reasonable time to respond, support person, independent investigation, findings on the evidence, proportionate outcome; the delegated manager decides and HR concurs.

GL-PW-08 Termination is the delegated manager's, on lawful grounds, with notice per the NES

A termination holds for the delegated manager and needs a decided conduct outcome or a redundancy on the record; notice and final pay are computed from service.

GL-PW-09 Clearances and mandatory learning kept current

The sweep flags expiring and expired clearances and overdue learning; an expired clearance blocks the duties that need it.

GL-PW-10 Employee records are private

Bank and tax details are stored masked; payslips are visible only to the employee and payroll; every change is on the audit chain.

GL-RG-01 Registration and deregistration where the Act requires a delegate are a person's

Where a register requires the registrar or delegate, the agent assesses and recommends; the delegate decides. Deregistration and suspension follow show cause.

GL-RG-02 A duplicate is a finding, not a fact

The agent scores candidate duplicates and shows its matchers. No two identities are merged, and no other service's view changes, until the registrar confirms.

GL-RG-03 Identity is verified through the scheme, with consent

Identity is asserted through the jurisdiction's digital identity scheme only with the person's consent; the level reached and the attributes asserted are recorded; no identity document copies are stored.

GL-RG-04 History is never overwritten

Every change to an entry keeps what was there before, what replaced it, the reason, who made it and where it came from.

GL-RG-05 Suppression for safety

A subject with a safety flag has address and contact withheld from every public view and every extract; only the registrar may lift it.

GL-RG-06 Entitlement to a record comes from the access rules

The public view is anyone's. A full record is the subject's at IAL2, or a third party's on a basis the rules allow. A disputed entitlement is the registrar's decision.

GL-RG-07 Tell us once

One identity across services. A change on the register propagates to the linked records with its source, never the other way round without consent.

GL-RG-08 Statutory clocks visible

Every application carries its statutory decision date; deemed outcomes are never allowed to operate by accident.

GL-RV-01 Waivers and write-offs are a delegate's decision

No debt is waived or written off by an agent. The agent verifies the ground against the registers, applies the policy provision and recommends; the delegate decides.

GL-RV-02 Enforcement is a delegate's decision

Referral to an agency, legal action, a charge on land or a sale for unpaid rates is prepared by the agent and decided by the delegate. Reminders and final notices on the policy cadence are the agent's.

GL-RV-03 Hardship above the threshold goes to a person

A hardship application above the delegation threshold, or with indicators of vulnerability, is decided by a hardship officer who has spoken to the person. Standard plans within policy are set up on the spot.

GL-RV-04 Objections decided independently

An objection is decided by a reviewing officer who was not the assessing officer, on a file the agent assembled with the basis, the comparables and the objector's evidence.

GL-RV-05 Stay while hardship or an objection is open

No reminder escalation, interest or recovery step while a hardship application or an in-time objection is open on the debt.

GL-RV-06 Fair collection

Contact on the policy cadence only; no contact by a collection agency with a person flagged vulnerable; part payments accepted and allocated to the oldest debt; every contact on the record.

GL-RV-07 Every notice shows the basis

Assessment notices show the valuation or schedule, the rate in the dollar or fee, any concession, the amount, the due date and the objection window and review rights.

GL-RV-08 Interest only as the instrument allows

Interest and penalties accrue at the statutory rate only after the due date and never during a stay.