MG-09 · Case management
Is every case decided fairly, on time, with the person's whole history and vulnerability in view?
Intake assembles the history from every service and screens for vulnerability; on detection the agent stops. The officer pack sets out the options and provisions without pre-deciding. Reviews go to a different officer with the original decision in front of them, and what they overturn teaches the rules. Measures first.
Median resolution
10 days
working days; was 11
Vulnerability screened
n/a
0 of 10 cases at intake, from text and every service's flags; was by chance
Overturned on review
100%
1 of 1; was 4.1% with nothing fed back
Fed back to the rules
100%
1 accepted; was 0%
History assembled
n/a
automatically, with the source; was by hand from four systems
Awaiting a person
0
0 clocks at risk
Case types
Instrument, options, who decides, clocks
| Code | Type | Kind | Legal effect | Standard | Statutory | Cases |
|---|---|---|---|---|---|---|
| CT-01 | Concession eligibility determination Concessions Act (fictional) s 12 | DETERMINATION | delegated officer | 10 wd | 3 | |
| CT-02 | Internal review of a decision Administrative review provisions of the originating Act | REVIEW | delegated officer | 15 wd | 28 d | 3 |
| CT-03 | Tribunal appeal Tribunal Act (fictional) s 30 | APPEAL | none | 5 wd | 14 d | 1 |
| CT-04 | Debt waiver request Financial Management Act (fictional) s 33 | DETERMINATION | delegated officer | 15 wd | 1 | |
| CT-05 | Information or service request Service charter | SERVICE | none | 5 wd | 1 | |
| CT-06 | Compensation claim Civil Liability Act (fictional) s 42; claims policy | DETERMINATION | delegated officer | 20 wd | 1 |
Waiting on a person
Nothing held. Run intake on the received cases.
Activity, reported last
Cases
10
8 to intake
Reviews of other services' decisions
4
MG-02, MG-05, MG-03, MG-04
Rules feedback
1
0 open
Evidence chain
Intact
5 events