Line of sight
Plan, outcomes and programs
From the strategic plan through outcomes to programs, milestones and indicators. The planning agent checks that every program links to an outcome, every outcome has a program and an indicator, and the dependency map has no gaps or cycles (GL-PG-04).
Plans
| Ref | Plan | Kind | Period | Adopted by | Status | |
|---|---|---|---|---|---|---|
| DP-2026-2030 | Delivery program 2026 to 2030 | DELIVERY | 2026-2030 | Council (resolution 2026/013) (Resolution 2026/013) | ADOPTED | |
| OP-2026-27 | Operational plan 2026-27 | OPERATIONAL | 2026-27 | DRAFT | ||
| CSP-2026-2035 | Community strategic plan 2026 to 2035 | STRATEGIC | 2026-2035 | Council (resolution 2026/012) (Resolution 2026/012) | ADOPTED |
Outcomes
Each with its programs, milestones and indicators
O1 People get help fast and fairly
Every request, claim and case is resolved quickly, consistently and with reasons.
Programs
- PG-01 Digital front door GREEN · 2/3 milestones
- PG-03 Concession reform GREEN · 1/2 milestones · depends on PG-06
Indicators
- Requests resolved at first contact: 44 % (2026-Q2) · target 60 · MG-01 live
- Median case resolution: 10 working days (2026-Q2) · target 8 · MG-09 live
- Days from claim to payment: 9 days (2026-Q2) · target 5 · MG-03 live
- Community satisfaction with services: 66 % (2025) · target 75 · MANUAL manual
O2 A safe and prepared community
Hazards are watched, warnings are timely, licences protect the public.
Programs
- PG-05 Licensing simplification GREEN · 1/3 milestones · depends on PG-06
- PG-08 Flood resilience network GREEN · 1/3 milestones · depends on PG-09
- PG-09 LPWAN and satellite network GREEN · 0/2 milestones
Indicators
- Time to first situation report: 95 minutes (2026-Q2) · target 60 · MG-10 live
- Field devices reporting: 84 % (2026-Q2) · target 95 · MG-10 live
- Days to issue a standard licence: 6 days (2026-Q2) · target 7 · MG-05 live
O3 A growing local economy
Grants, planning and registration decisions are quick and predictable.
Programs
- PG-02 Grants modernisation GREEN · 2/3 milestones
- PG-07 Planning reform GREEN · 1/3 milestones · depends on PG-06
Indicators
- Grant milestones paid on time: 78 % (2026-Q2) · target 90 · MG-02 live
- Median development determination: 52 days (2026-Q2) · target 40 · MG-08 live
O4 Sound governance and public money
Money is collected and spent within delegation, policy is evidence-based and the law is applied as it stands.
Programs
- PG-04 Rates and revenue platform GREEN · 1/1 milestones
- PG-06 One identity GREEN · 1/2 milestones
- PG-10 Policy and legislation as code GREEN · 2/3 milestones
- PG-11 Annual report from the record GREEN · 1/2 milestones · depends on PG-10
Indicators
- Rates collected within the year: 94 % (2026-Q2) · target 95 · MG-04 live
- Identity verified through the scheme: 45 % (2026-Q2) · target 80 · MG-06 live
- Policy clearance time: 16 days (2026-Q2) · target 10 · MG-11 live
- Decisions traceable to a clause: 60 % (2026-Q2) · target 100 · MG-12 live
- Attempts beyond delegation refused in code: 2 count (2026-Q2) · target 0 · MG-12 live
- Weeks to assemble the annual report: 9 weeks (2025-26) · target 1 · MG-13 manual
Programs with no outcome
GL-PG-04
- PG-12 Depot relocation links to no outcome