Department of Communities and Services

MG-01 Customer service

Overview Requests Decisions1 People Knowledge Standards Governance Evidence

MG-02 Grants

Overview Applications Agreements Decisions Capability model Standards and parity Governance Evidence

MG-03 Payments

Overview Claims Recipients Changes and debts Hardship Payment runs Decisions Standards Governance Evidence

MG-04 Revenue

Overview Assessments Receipts and plans Hardship and recovery Objections and write-offs Decisions Standards Governance Evidence

MG-05 Licensing

Overview Applications Licences and register Renewals and compliance Decisions Standards Governance Evidence

MG-06 Registers

Overview Applications Registers and entries Identity Extracts Decisions Standards Governance Evidence

MG-08 Planning

Overview Applications Certification Compliance Decisions Standards Governance Evidence

MG-09 Cases

Overview Cases Reviews and lessons Decisions Standards Governance Evidence

MG-10 Emergency

Overview Field devices and cameras External feeds Warnings Incidents Recovery Decisions Standards Governance Evidence

MG-11 Policy

Overview Policies Consultations Decisions Standards Governance Evidence

MG-12 Legislation

Overview Instruments and rules Delegations Amendments and re-tests Legal referrals Decisions Standards Governance Evidence

MG-13 Programs

Overview Plan and outcomes Programs Indicators Reports Decisions Standards Governance Evidence

MG-14 Ministerial and council

Overview Correspondence Meetings and papers Briefs Registers Decisions Standards Governance Evidence

MG-15 Communications

Overview Content Public notices Engagement Media AI register Decisions Standards Governance Evidence

MG-16 Governance, risk, audit and legal

Overview Risks Obligations Internal audit Continuity Legal Conflicts and gifts Decisions Standards Governance Evidence

MG-17 Budgeting and finance

Overview Budget Payables Ledger Close and reconciliations Assets Statements Decisions Standards Governance Evidence

MG-18 People and workforce

Overview Positions and recruitment Employees Payroll Leave Work health and safety Conduct Separations Decisions Standards Governance Evidence

The public's view

Lodge a request Track a request Apply for a grant Grant portal Claim a payment My payments My rates and fines Public licence register My licences Register search My identity and registrations DA register and submissions My development application My case and reviews Current warnings Report damage and claim assistance Policies in force Open consultations The law we decide under Plan and performance Council papers and decisions Write to the minister or council Have your say Public notices News and statements How we use AI Accountability Make a claim or legal request Supplier invoices and payments Financial statements Jobs Report a hazard or incident Staff: pay and leave

Services

MG-01 Customer service and requests MG-02 Grants management MG-03 Payments and entitlements MG-04 Revenue, rates and debt MG-05 Licensing and permits MG-06 Registers and identity MG-07 Regulation management MG-08 Planning and development assessment MG-09 Case management MG-10 Emergency and incident management MG-11 Policy management MG-12 Administering legislation MG-13 Program management MG-14 Correspondence, ministerial and council support MG-15 Communications, engagement and consultation MG-16 Governance, risk, audit and legal MG-17 Budgeting and finance MG-18 People and workforce All twenty-one

Engine

Deterministic (offline)

The rule

No decision with legal effect is taken by an agent. Agents prepare; a named officer decides.

The gate

Decisions waiting on a person

Re-baselines for the executive; publications for the accountable officer.

Held (0)

Nothing held.

Recently decided

Summary	Guardrail	Role	Outcome	By	When
None yet.