Plan and performance
Community strategic plan 2026 to 2035
The outcomes the community asked for, the programs delivering them, the indicators as they stand today, and the reports as published. Every figure is read from the system that produces it.
O1
People get help fast and fairly
Every request, claim and case is resolved quickly, consistently and with reasons.
| Indicator | Now | Target | |
|---|---|---|---|
| Requests resolved at first contact | 44 %2026-Q2 | 60 % | BREACHED |
| Median case resolution | 10 working days2026-Q2 | 8 working days | BREACHED |
| Days from claim to payment | 9 days2026-Q2 | 5 days | BREACHED |
| Community satisfaction with services | 66 %2025 | 75 % | BREACHED |
Programs: PG-01 Digital front door (active); PG-03 Concession reform (active)
O2
A safe and prepared community
Hazards are watched, warnings are timely, licences protect the public.
| Indicator | Now | Target | |
|---|---|---|---|
| Time to first situation report | 95 minutes2026-Q2 | 60 minutes | BREACHED |
| Field devices reporting | 84 %2026-Q2 | 95 % | BREACHED |
| Days to issue a standard licence | 6 days2026-Q2 | 7 days | MET |
Programs: PG-05 Licensing simplification (active); PG-08 Flood resilience network (active); PG-09 LPWAN and satellite network (active)
O3
A growing local economy
Grants, planning and registration decisions are quick and predictable.
| Indicator | Now | Target | |
|---|---|---|---|
| Grant milestones paid on time | 78 %2026-Q2 | 90 % | BREACHED |
| Median development determination | 52 days2026-Q2 | 40 days | BREACHED |
Programs: PG-02 Grants modernisation (active); PG-07 Planning reform (active)
O4
Sound governance and public money
Money is collected and spent within delegation, policy is evidence-based and the law is applied as it stands.
| Indicator | Now | Target | |
|---|---|---|---|
| Rates collected within the year | 94 %2026-Q2 | 95 % | BREACHED |
| Identity verified through the scheme | 45 %2026-Q2 | 80 % | BREACHED |
| Policy clearance time | 16 days2026-Q2 | 10 days | BREACHED |
| Decisions traceable to a clause | 60 %2026-Q2 | 100 % | BREACHED |
| Attempts beyond delegation refused in code | 2 count2026-Q2 | 0 count | MET |
| Weeks to assemble the annual report | 9 weeks2025-26 | 1 weeks | BREACHED |
Programs: PG-04 Rates and revenue platform (complete); PG-06 One identity (active); PG-10 Policy and legislation as code (active); PG-11 Annual report from the record (active)
Published reports
PR-2026-Q4 · quarterly · 2025-26 Q4 · published 11/07/2026 by J. Achebe (accountable officer)
Outcomes. Quarter four performance against the four outcomes.