SR-2026-40102 · phone · Complaint about an officer's conduct

Complaint about an inspector's conduct during a visit

Caller says the inspector on 30 May was dismissive and raised his voice when asked for identification. Complaint is about behaviour, not the inspection outcome.

STANDARDHELD

Person

Bill Harding

P-10024 · IAL2 VERIFIED

Acknowledge by

15 Sept, 03:45 am

met at 14 Sept, 04:18 am

Respond by

12 Oct, 03:15 am

open

Flags

none

not yet triaged

Consent and history

What the agent was allowed to use, and what it found.

identity match consented on web 15/08/2026

2026-05-30 Inspection visit, regulation service (MG-07)

Complaint file: conduct

ISO 10002 · tier frontline · stage held

Severity
moderate
Safety
none
Complexity
low
Impact
Reflects on a named officer
Subject
Inspector D. Rowe (MG-07)
Pack assembled, nothing pre-judged
Interaction record · Inspector's visit log 30 May · Complaints policy · Response standard

The decision

Held by GL-CS-01. Routed to TEAM_LEADER. Nothing is sent until this is signed.

Review rights are notified automatically: internal review within 28 days, then the Ombudsman.

Or escalate to a formal review (starts a process with legal effect; delegated officer only)

Timeline

Events marked visible are what the person sees when they track the request.

  1. 14 Sept, 04:16 amAGENTClassified as a complaint about officer conduct, not about the inspection outcome.visible
  2. 14 Sept, 04:16 amGUARDRAILGL-CS-01: conduct complaints are not answered by an agent. No reply drafted for sending.internal
  3. 14 Sept, 04:18 amAGENTThank you. Your complaint has been received. A team leader will contact you by phone within two business days. Reference SR-2026-40102.visible

Agent run

deterministic · HELD

  1. AGENT

    Call transcribed and classified

    The caller described an inspection visit. Classified as a complaint about officer conduct, not about the inspection outcome.

  2. AGENT

    Person identified: P-10024 Bill Harding

    Matched on email under consent recorded on web. Prior contact: inspection visit 30 May (MG-07) pulled into the file.

  3. AGENT

    ISO 10002 initial assessment

    Severity moderate, safety none, complexity low. Pack assembled: interaction record, inspector's visit log 30 May, complaints policy, response standard. Nothing pre-judged.

  4. GUARDRAIL

    GL-CS-01: conduct complaints are not answered by an agent

    No reply drafted for sending. Held for the team leader with the pack.

  5. AGENT

    Caller acknowledged

    Told who would respond and by when, and given the reference.

  6. GUARDRAIL

    Held for a delegate's decision

    SR-2026-40102: complaint about an officer's conduct. Guardrail GL-CS-01; routed to TEAM_LEADER.