RK-2026-007 · operational · MG-04 · owner Revenue manager
Debt recovery against ratepayers in hardship
Recovery action proceeds against a ratepayer with a hardship flag or arrangement. Cause: Hardship check not on the file. Consequence: Harm; Ombudsman complaint; write-off.
OPEN
Inherent
16
extreme
Residual
8 (2 × 4)
medium
Appetite
9
operational: We accept low risk to service standards; a breach of a statu…
Signal
not read
threshold 1 · MG-04
Live signal
mg04 hardship in recovery
Not read yet. Watch the risks.
Controls
- Hardship check on every recovery file · MG-04
Treatments
- None.
Record
- On the register; no movement yet.