RK-2026-008 · compliance · MG-03 · owner Director, payments
Overpayment notices without the response period
A recovery notice issues without the 28-day response period the data-matching rules require. Cause: Notice template; automation without the safeguard. Consequence: Unlawful debt; Royal Commission finding repeated.
OPEN
Inherent
20
extreme
Residual
5 (1 × 5)
medium
Appetite
6
compliance: We have very low appetite for breaching a statutory obligati…
Signal
not read
threshold 1 · MG-03
Live signal
mg03 overpayments no response period
Not read yet. Watch the risks.
Controls
- Overpayments agent sets the response period on every notice · MG-03
Treatments
- None.
Record
- On the register; no movement yet.